My story
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01How it started
It started with a grandbaby.
We moved from Utah to Lubbock and had our first baby. My parents wanted to come visit, so they bought a little house nearby and planned to rent it out on Airbnb when they weren't using it.
It rented so well they never got to stay in it. So they bought another one. Then I went from 1 to 15. Then 15 to 30. Then 30 to 50.
"All of a sudden, I didn't choose to have a property management company, but I had a property management company."
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02The part nobody posts
Then my phone ran my life.
All through my pregnancy, I was the one answering every guest. Then I went into labor, and my phone still didn't stop. It went off at hospital check-in, and it kept going while I was in labor. Can we check in early? The light bulb is out. I couldn't even enjoy bringing my child into the world.
1,500 WhatsApp notifications a day 600 emails 400 textsI was staging houses at 3am with two toddlers at home. I was leaving the dinner table. And I kept telling my husband, "It's going to get better. It won't always be like this." But with no real plan to change it, even I didn't believe my own words.
When I got home from the hospital, I made myself a promise: my business was never going to consume my whole life and my whole heart again.
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03The first hire
My first VA had one job: dinner.
I hired her for 3 to 7pm. That's it. All I wanted was to eat dinner with my family without my phone buzzing on the table.
Then the shift got a little longer, because I realized how much I needed a break. Not long after, I hired again for the mornings. Today we have coverage all the time, and a Chief Operations Officer who started out as a VA and can now run the whole business.
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04The hard lesson
I've built my company three times.
Twice I watched properties I had found, sold and onboarded walk out the door when a partnership ended. Both times, I started over from the ground up.
That's why I'm so obsessed with systems. When everything lives in your head, you can lose it all overnight. When it lives in your systems, you can rebuild anything.
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05Now
About five hours a week. Phone in another room.
Simply Stay pretty much runs itself now. I spend my time on leadership, and the rest of it on soccer practices, family movie nights and trips to Disney World every September.
I've managed up to 75 homes at once, and I chose to stay smaller on purpose. Around 50 is where I'm happy and where I really thrive. I could grow faster. I just don't want what that would cost my life.
"I get to be a mom full-time, and then just fit the business in the cracks of my life. And that's kind of what I teach you."